Order tracking
Where is your NeuroPulse?
Paste your tracking number below and follow every carrier scan on this page, all the way to a plain box at your door.
Every order tracked
Delivery in 5-12 business days
Reply within 24 hours
Every order tracked
Delivery in 5-12 business days
Ships in a plain boxNothing outside says what's inside
Find your package in seconds
Works with USPS, UPS, FedEx, DHL and most other carriers.
Just the tracking number. No order number, email or account needed.
- 01
In your shipping email. Every order gets one. Search your inbox for "NeuroPulse".
- 02
Not there? Check Spam and the Promotions tab. Ordered in the last few days? It may still be packing (1 to 3 business days), so the number isn't out yet.
- 03
More than one device? You may get one number per package. Paste each one on its own.
- 04
Still can't find it? Email support@neuropulsemen.com with your order number. You'll hear back from a person within 24 hours on business days.
Tracking for
Live from the carrier. New scans show up here as they happen.
Prefer the carrier's own page?
Seeing "Not Found"? A new tracking number can take 24 to 48 hours to show its first scan. Check back tomorrow, or email us if it's been longer. Email us
After you order
Four steps to your door
Nothing shows in tracking until the carrier scans your box. Here's what happens before and after that.
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01
Order placed
A confirmation email arrives with your order number, so keep it handy. Wrong address? You have 12 hours to fix it.
Right away -
02
Packed
Your order goes into a plain, unmarked box. Tracking stays quiet until the carrier makes its first scan.
1 to 3 business days -
03
On its way
We email you the tracking number. Paste it above and follow each scan as it happens. More than one device? Each package gets its own number.
Tracking email -
04
Delivered
Your package is at your door. The 60-day money-back guarantee starts counting from this day, not from the day you ordered.
How the guarantee works
5 to 12 business days after it ships
Right away
5 to 12 business days after it shipsBusiness days are Monday to Friday, without weekends or holidays, so a Friday order can stay quiet until the following week.
Delivery questions
Something look off? Start here
My tracking hasn't moved in days.
That's common. A package is only scanned when it reaches a new facility, so tracking can look frozen for a day or two, longer over a weekend. No new scan after 5 business days? Email us your order number and a real person will look into it.
Write to usIt says delivered, but it isn't here.
Check the mailbox, porch and side door, and ask a neighbor or your building's front desk. A plain box is easy to overlook, and carriers sometimes mark a package delivered a few hours before it arrives. Still missing after 2 business days? Email us your order number. We'll open a case and reship it at no cost if it doesn't turn up.
Write to usMy tracking email never came.
Search your inbox for "NeuroPulse" and check Spam and Promotions. If you ordered in the last 3 business days, your order may still be packing. Nothing after that? Email us and we'll send your tracking number.
Email usI typed the wrong address. Can I fix it?
Yes, if it's within 12 hours of your order, and the same goes for canceling. Email us the order number along with the right address. After 12 hours it may already be packed, so write the moment you notice.
Email usI ordered more than one device but got one package.
Orders with more than one device can ship in separate packages, each with its own tracking number. Check your email for a second number and paste it above. If every package has arrived and something is still missing, email us your order number.
Track a second numberWill anyone be able to tell what's in the box?
No. The box is plain, and the product name isn't printed anywhere on it. Billing is discreet too: your card statement shows a discreet name, never the product.
Read the shipping policy
Not on the list? Email support@neuropulsemen.com and a person answers within 24 hours, Mon to Fri.
- Free US shippingTracked on every order
- 60-day money backNo return needed, just one email
- 1-year warrantyOn every device
- Plain, discreet boxNothing outside says what's inside
Need a hand?
Ask us anything, privately
Every message is read and answered by a real person, within 24 hours on business days.
Read the FAQ
Using the device, delivery, refunds and billing, sorted by topic. Open the FAQ
Write to us
Tell us what you need. A real person gets back to you within 24 hours. Send a messagesupport@neuropulsemen.com
Mon to Fri, 9 am to 5 pm ET
NeuroPulse® Pelvic Therapy Device
Start your 60-day trial at home
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$109.99+ FREE E-Book: Kegel Biohacking- Free shipping, tracked
- 1-year warranty
- Ships in a plain box