Every NeuroPulse order is covered three ways. Here’s the short version, with the details below.

	60‑Day Money‑Back Guarantee	Damaged or wrong item	1‑Year Warranty
When it applies	It isn’t for you	It arrives broken, or it’s not what you ordered	The device has a defect
Time limit	60 days from delivery	7 days from delivery	1 year from delivery
What you get	A full refund of the whole order	A new one, at no cost	A new device, free
What we need	One email with your order number	Photos of the item and the box	A photo or short video of the problem

60‑Day Money‑Back Guarantee

You have 60 days, counted from the day your order is delivered (the date on your tracking), to decide whether NeuroPulse is right for you.

If it isn’t, you get a full refund. You don’t ship the device back, and you don’t have to give us a reason.

Try It for 60 Days or Your Money Back One email with your order number starts it. No form, no return label, nothing to pack.

If you’d like to tell us what didn’t work, we genuinely want to hear it. It’s never a condition.

How to get a refund

1. Email us at support@neuropulsemen.com within 60 days of delivery.
2. Include your order number. You’ll find it in your order confirmation email.
3. That’s it. A real person replies within 24 hours on business days and processes your refund.

Can’t find your order number? Send the name and email address you ordered with, and we’ll look it up.

What we refund

The whole order, not part of it. We don’t do partial refunds, so the kit can’t be refunded one device at a time.

If you chose Buy 2 Get 1 FREE, the refund covers all three devices: everything you paid for the kit comes back to you.

Shipping was free, so nothing is held back for it. There’s no restocking fee and no deduction because you used the device.

The e‑book stays yours

The Kegel Biohacking for Men e‑book comes free with your order, and it stays yours if you ask for a refund.

It cost you nothing, so it doesn’t come off your refund either.

When the money arrives

We refund to the same card or account you paid with: credit or debit card, PayPal, Shop Pay, Apple Pay or Google Pay.

The money reaches you within 5 to 10 business days.

Not there after 10 business days? Email us and we’ll check it with you.

Damaged or wrong item

If your NeuroPulse arrives damaged, or the order isn’t what you bought, email us photos of the item and the box within 7 days of delivery. We send a new one at no cost.

Ordered three and only one box came? Check your email before you write: the kit can ship in separate boxes, each with its own tracking number.

Prefer your money back instead? Within 60 days of delivery, the guarantee above covers that too.

Cancel or change an order

You can cancel your order, or change the shipping address, within 12 hours of placing it. Email us with your order number.

A cancelled order is refunded in full, to the way you paid.

After 12 hours your order may already be packed and on its way. You’re still covered: once it’s delivered, the 60‑day guarantee applies.

1‑Year Warranty

Every NeuroPulse device is covered for 1 year from delivery. If it develops a defect in that time, we send you a new device, free.

What it covers

• A defect in the device: it won’t switch on, won’t charge, or the button or one of the 4 levels stops working.

What it doesn’t cover

• Damage caused by misuse.
• Normal wear from everyday use.

How to use it

1. Email support@neuropulsemen.com with your order number.
2. Attach a photo or a short video that shows the problem.
3. Once we’ve seen it, a new device ships to you free.

There’s nothing to send back: the photo or video is all we need.

In your first 60 days, both apply. If the device has a defect, choose a new one under the warranty or your money back under the guarantee.

Questions? Write to us

Email support@neuropulsemen.com or use our Contact page. We’re here Monday to Friday, 9 am to 5 pm ET, and a real person replies within 24 hours on business days. Write on a weekend and we reply on the next business day.

Please write to us before you open a dispute with your bank. One email is the quickest way to sort it out.

For delivery times, tracking and lost parcels, see our Shipping policy.