Where we ship

We ship to addresses in all 50 US states and Washington, DC. We don’t currently ship outside the US.

Shipping to an APO/FPO address or a P.O. Box? Please write to us before you order.

Cost and delivery time

Your order	Shipping cost	Leaves us in	In transit	Arrives as
Buy 1 · 1 device	Free	1 to 3 business days	5 to 12 business days	1 tracked box
Buy 2 Get 1 FREE · 3 devices	Free	1 to 3 business days	5 to 12 business days	1 or more tracked boxes
Kegel Biohacking for Men e‑book · digital	Free	Sent with your order confirmation	Nothing to ship	A file in your inbox

Free means free. One device or three, there’s no minimum to reach and no shipping charge at checkout.

Processing time

Once your payment goes through, we pack your order and hand it to the carrier within 1 to 3 business days.

Business days are Monday to Friday, not counting US public holidays. An order placed on a Saturday starts on the next business day.

Transit time (5 to 12 business days) counts from the day your order ships, not the day you place it.

Tracking

Every order is tracked. As soon as your order is packed, we email you the tracking number.

Paste it on our Track your order page to see where your box is.

Ordered the 3‑device kit? It may come in more than one box. Each box gets its own tracking number, and we email you every one.

A new tracking number can take 24 to 48 hours to show its first scan. That’s normal.

No tracking email 3 business days after you ordered? Check your spam folder first, then write to us.

Change or wrong address

Spotted a typo in your address, or need to cancel? You have 12 hours after placing your order. Email support@neuropulsemen.com with your order number and the change.

After 12 hours your order may already be packed, so we can’t promise the change will make it. Write anyway and we’ll tell you what’s still possible.

Check the shipping address in your confirmation email the moment it lands. It’s the easiest mistake to catch early.

If a parcel comes back to us because the address was entered incorrectly at checkout, reshipping it is at your cost.

Changed your mind after it shipped? Once it’s delivered, the 60‑day guarantee in our Refund policy has you covered.

Late, lost or damaged

Running late

If 12 business days have passed since your order shipped and it still isn’t there, email us with your order number. We’ll look into it with the carrier and keep you posted.

Tracking stuck, or “delivered” but missing

If your tracking hasn’t moved in 5 business days, email us with your order number.

If it says delivered but nothing arrived, first check your mailbox, porch, building mailroom and any parcel locker, and ask a neighbor. Still nothing after 2 business days? Email us with your order number.

We open a case with the carrier, and if the parcel doesn’t turn up, we send you a new one at no cost.

Arrived damaged or wrong

Email us photos of the device and the box within 7 days of delivery and we’ll send a new one at no cost. The details are in our Refund policy.

Plain box, private billing

We know this is private. Here’s all anyone else gets to see:

On your doorstep: a plain box with a discreet name on the label. No product name anywhere on the outside.

On your card statement: a discreet name, never the product.

Inside: the device, a USB‑C cable and a quick-start guide. The e‑book arrives in your order confirmation email, not in the box.

Questions about your order

Email support@neuropulsemen.com with your order number, or use our Contact page.

We’re here Monday to Friday, 9 am to 5 pm ET, and a real person replies within 24 hours on business days. Write on a weekend and we reply on the next business day.